Return Policy (United Kingdom Government Laws Standard) – OurMajha Services T/A Future Tech Hub
Effective Date: 01st November,2023
At Code Consultants Ltd trading (“we,” “us,” or “our”), we value our customers and strive to provide an exceptional shopping experience. This Return Policy outlines our practices regarding product returns in compliance with United Kingdom government laws and regulations. Your satisfaction is important to us, and we want to make your returns as straightforward as possible.
1. Returns and Refunds
1.1. Eligibility: Our policy applies to products purchased directly from Ourmajha services Ltd. If you purchased a product through an authorized retailer, please refer to the retailer’s return policy.
1.2. Return Period: You may return a product within 14 days from the date of delivery, as mandated by United Kingdom government laws.
1.3. Condition of Return: To be eligible for a return, the product must be in its original condition, including all original packaging and accessories.
2. How to Initiate a Return
2.1. Contact Us: To initiate a return, please contact our customer support team at info@futuretechhub.uk or +44(0)20 8050 8489. We will guide you through the return process and provide you with instructions and a return authorization if applicable.
2.2. Return Authorization: In some cases, a return authorization may be required. Please wait for confirmation from our customer support team before returning the product.
3. Return Shipping
3.1. Cost: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
3.2. Condition: The product must be securely packaged to prevent damage during return shipping. We recommend using a reputable courier service that provides tracking information.
4. Refunds
4.1. Processing: Once we receive and inspect the returned product, we will process your refund within 14 days, as required by United Kingdom government laws.
4.2. Refund Method: Refunds will be issued to the original payment method used for the purchase.
4.3. Deductions: We reserve the right to deduct any applicable return shipping costs from your refund, as allowed by United Kingdom government laws.
5. Exchanges
We do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
6. Exceptions
6.1. Non-Returnable Items: Some products, such as those with hygiene concerns, are non-returnable. Please check the product description for any exceptions to this policy.
7. Contact Us
If you have any questions or concerns about our Return Policy or the return process, please contact us at:
OurMajha Services T/A Future Tech Hub
info@futuretechhub.uk
By making a purchase from Ourmajha services Ltd, you agree to the terms of this Return Policy, as required by United Kingdom government laws and regulations.